FAQ
Product Related Questions
Why S’well?
S'well is the only fashion hydration accessory that looks great and does good. Since its inception in 2010, founder and CEO Sarah Kauss has made it S'well's mission to create covetable hydration accessories that are as stylish as they are eco-friendly, and that give back to communities in need. Since the beginning, our customers have responded emphatically to our products, gravitating toward their on-trend look and smart design—in particular our triple-layered insulation, which keeps beverages hot or cold. With our countless colors and unique patterns, exciting collaborations, and limited-edition designs, customers can always expect something new from S’well each season. They make excellent gifts for your favorite clients, employees, or big group of friends, and help you promote your brand or style along the way.
Can I put my S’well in the refrigerator/freezer?
Our vacuum seal keeps beverages colder or hotter, longer than all the rest. so there’s no need to place in a freezer or refrigerator. Doing so can actually damage the bottle and its vacuum seal.
Can I use my S’well to keep liquids fresh?
S’well bottles are not intended for the long-term storage of liquids. Alcohol, fermented or dairy-based beverages can spoil and may cause excessive pressure buildup in bottle, which can lead to lid failure and injury.
How do I clean/store my bottle?
S'well products are NOT dishwasher safe. Running a S’well through the dishwasher can cause paint to chip and the vacuum seal to become ineffective. STORING: After washing your S'well, we recommend that you dry your bottle by airing it out upside down and storing it with the lid off. This will help keep your S’well as fresh as the day you got it.
CLEANING: S’well products are simply cleaned with a mixture of hot water and soap. Our brush is a great tool to ensure your S'well is as clean as the day you got it! Finally, we recommend using effervescent tablets for those hard to reach places. Rinse your S'well after every use. Always dry and store your S’well with the top off. Avoid submerging your bottle and cap in water for long periods of time as this will interfere with the vacuum seal.
STORING: After washing your S'well, we recommend that you dry your bottle by airing it out upside down and storing it with the lid off. This will help keep your S’well as fresh as the day you got it.
What is a S’well bottle made of?
S’well bottles are made of high-quality, 18/8, food-grade stainless steel. They are BPA-free, providing a healthier and safer option to single-use beverage containers.
Where does S’well manufacture its product?
Our bottles and beverage containers are thoughtfully designed in New York City and are responsibly made in China.
What is the size and weight of a S’well bottle?
25oz. = 12.2” H x 2.9” W, 1.51 lb
17oz. = 10.4” H x 2.5” W, 1.11 lbs
9oz. = 8.1” H x 2.25” W, 0.85 lbs
Can S'well provide testing/ compliance documentation regarding materials and safety certifications?
Please note that S'well products are made of 18/8, food-grade stainless steel. Additionally, S'well bottles have been certified to meet all regulatory requirements by an independent and accredited testing facility. S'well does not provide testing documentation to our customers.
Engrave Customization Artwork Instruction
1. Start with a .svg vector file
- We require vector artwork in SVG format only. Unfortunately, no other formats will work.
- Avoid raster formats (JPG, PNG, TIFF) — these cannot be cleanly etched.
- If your logo exists only as a raster image, use Image Trace in Illustrator and refine paths manually to ensure crisp edges.
2. Outline all fonts
- Select all text → Type → Create Outlines.
- This converts fonts into vector shapes so no missing fonts or substitutions occur when sent to production.
- Once outlined, the text is no longer editable, so save a copy of your original file before outlining.
3. Simplify to a one-color logo
- Engraving machines interpret artwork as a single tone.
- Convert all artwork to black (no color gradients or transparency).
- Use solid black (#000000) for engraved areas, and keep the rest transparent for non-engraved areas.
- If your logo has multiple colors, decide which shapes represent filled (engraved) vs. empty (surface) parts.
- Remove drop shadows, blends, gradients, and other effects — they don’t translate to etching.
4. Verify strokes and fills
- Expand all strokes: Object → Expand Appearance (or “Expand Stroke” in some programs).
- Ensure all shapes are closed paths — no stray points or overlapping anchor paths.
- Merge overlapping shapes with Pathfinder → Unite to prevent unwanted lines during etching.
5. Optional pre-flight checklist
✅ Fonts outlined
✅ Single-color (black only) artwork
✅ Strokes expanded
✅ No gradients or transparency
✅ Vector paths merged
✅ Saved as .eps
Warranties & Returns
What is the warranty on S’well products?
S'well is the only fashion hydration accessory that looks great and does good. Since its inception in 2010, founder and CEO Sarah Kauss has made it S'well's mission to create covetable hydration accessories that are as stylish as they are eco-friendly, and that give back to communities in need. Since the beginning, our customers have responded emphatically to our products, gravitating toward their on-trend look and smart design—in particular our triple-layered insulation, which keeps beverages hot or cold. With our countless colors and unique patterns, exciting collaborations, and limited-edition designs, customers can always expect something new from S’well each season. They make excellent gifts for your favorite clients, employees, or big group of friends, and help you promote your brand or style along the way.
Who can I contact in regards to quality issues?
Corporate Gifting orders:
Please contact the S'well team at customops@swell.com
Ordering & Shipping
What is your order minimum?
Custom orders:
The minimum order size is 100 products per style/size.
Can I order Corporate Gifts below your minimums?
Corporate Gifting orders:
S'well is unable to fulfill orders below our minimums at this time.
How can I place an order?
Corporate Gifting orders:
Please complete the registration form. We will review the information you provide and reach out in 1-2 business days. Not all applications will be approved, so please tell us as much as you can in the applicable fields.
Can I see a mock-up of my custom S'well order?
Custom orders:
Your visual mock-up is created in real-time when customizing your product.
Are there any specifications for how I can customize my S'well product?
Custom orders:
S’well reserves the right to approve or deny any customization to S’well products. All custom orders are managed by S’well. For more information, please contact us at corporatesales@swell.com.
Modes of Decoration
Logos can be laser engraved (etched down to the stainless steel S'well product) or printed in full color.
Format
All logos or other graphics must be provided in .svg vector format.
Dimensions
The dimensions our decorators work within are predicated on whether you prefer your Custom S'wells to be engraved or printed and the bottle chosen.
Placement
1. Decoration is always placed on the side opposite the S'well logo.
2. Decoration is center aligned vertically and horizontally within the decoration area specific per product.
Restrictions
Logos or artwork that relate to political organizations, religious organizations, or any evidence of an unhealthy lifestyle would not be approved by our Custom Sales team.
Can S'well provide examples of engraving and printing?
Custom orders:
For examples of our customization, please contact us at corporatesales@swell.com, and a member of our team will be happy to help.
What forms of payment does S'well accept?
Corporate Gifting orders:
S'well can only accept payment via Credit Card (Visa, MasterCard, American Express, or Discover) and ACH wire transfer.
Do you have a set-up charge?
Custom orders:
Each order incurs a one-time $85 set-up charge.
Corporate Gifting orders:
There is no set-up charge for products that are not customized.
Am I eligible for any discounts?
Corporate Gifting orders:
All orders made through our Corporate Gifting portals receive special pricing. To learn about current or upcoming promotions, email us at corporatesales@swell.com to sign up for our mailing list and receive updates.
What do I do if the S'well I would like to order is unavailable?
Corporate Gifting orders:
Not all bottles offered on swell.com are available for bulk purchasing or customization.
Can I order S'well products for my company's Gift With Purchase program?
Corporate Gifting orders:
S’well guidelines restrict the purchase of S'wells for Gift With Purchase programs. We do have an opportunity to change the language and communication of these types of programs to "Thank You" programs in which S'well would not be used to build incremental sales, but instead would be gifted after the fact.
Can I order different types of S'wells in one order?
Corporate Gifting orders:
S'well can only accept orders of one color and one style.
Can S'well donate Corporate Gifts?
Corporate Gifting orders:
For all donation inquiries, please email us at press@swell.com.
Order Process
Can S'well send a sample?
Corporate Gifting orders:
Unfortunately, we are unable to send samples of S’wells at this time. We recommend purchasing S'well products from swell.com.
Can I change a facet of my order before it is shipped?
Corporate Gifting orders:
We are able to edit an order until it has been paid. Once an order is confirmed and paid, no changes can be facilitated.
Can I cancel my order?
Corporate Gifting orders:
We can cancel an order prior to submission of payment. For all cancellation requests, please contact us at corporatesales@swell.com.
Can I order S'well products to resell online?
Corporate Gifting orders:
If you have a Reseller Number/Tax ID, and would like to apply to become an official S’well Retailer, please include your Reseller Number/Tax ID in your application. S’well does not allow buyers to resell online, except with explicit written permission. This includes website(s), Amazon.com, or any other online marketplace. For more information, please contact us at corporatesales@swell.com.
Can I order S'wells to resell internationally?
Corporate Gifting orders:
S'well does not currently facilitate orders from international resellers at this time.
Is S'well a member of the Advertising Specialty Institute (ASI)?
Corporate Gifting orders:
S'well is not a member of ASI, though we do work directly with its members. For a quote, please contact us at corporatesales@swell.com.
Does S'well accept Purchase Orders?
Corporate Gifting orders:
We do not accept Purchase Orders at this time. We ask our customers to please complete our applications.
Can S'well expedite orders?
Corporate Gifting orders:
S'well is unable to expedite orders at this time.
How can I reorder?
You can choose past orders by logging into your account.
Shipping
Does S'well ship internationally?
Corporate Gifting Orders:
At this time, we only ship within the US. All Canadian order inquiries can be forwarded to our Canadian Distributor, Koru, at custom@korudistribution.com. All other international inquires can be forwarded to our International team at globalsales@swell.com.
How much does shipping cost?
Custom Orders:
*Shipping Charges are determined at checkout.
*Merchandise and applicable freight charges will be invoiced when order is processed.
*Please note that, if your bottles are shipped directly to your booth at a tradeshow/convention center, extra shipping fees may apply.
Any question?
You can contact us through our contact page! We will be happy to assist you.
How long will it take for my order to arrive?
Custom orders:
Standard lead time is 2-3 weeks from date of approved proof and receipt of prepayment. All orders over 2500 units may incur longer lead times.
Corporate Gifting orders:
Standard lead time is 5-7 business days from date of approved proof and receipt of prepayment. All orders over 2500 units may incur longer lead times.
What Carrier Does S'well Use?
Corporate Gifting Orders:
We primarily use UPS Ground to ship Corporate Gifting orders. If you would like to use your own shipping account to send your order, please include the account number in your order application.
What if I have a special shipping request?
If you have more questions about Corporate Gifting Orders. Contact our team at corporatesales@swell.com